everything you need to know about the samsung galaxy note 7 recall - lithium iron battery
While the details of the recall are still fading away, we collect everything you need to know about the incident and how Samsung responds.
The Note 7 running on Android is a brand new product in the Samsung smartphone range.
It was announced at a dazzling news conference in New York on August 2.
Shipment of equipment began on August 19. At 5.
7 inch, Note 7 is Samsung's competitor-
IPhone 6 S Plus (5. 5 inches).
The most fashionable feature is to unlock the iris scanner of the device. U. S.
Mobile networks sell Galaxy Note 7 for as little as $850.
It received strong comments from critics outside the door-
Known as fashion and powerful--
But some early users noticed that the screen was more likely to be scratched than a competitor's smartphone.
Samsung made a global recall of Note 7 because
Expanded battery issues after 35 users complained that their device was on fire while charging. Post-
Since then, photos of explosions have appeared on social media sites highlighting burnt and clear devices.
One user told CNNMoney that he was woken up at night when he "smelled the burnt smell.
The phone has melted.
Samsung said most Note 7 phones should not be affected by the problem. -
Believe it is 0.
1% of all equipment sold is at risk.
The company added 2.
The 5 million Note 7 device has been sold since its release.
The equipment is being withdrawn from 10 countries, including South Korea and the United States.
Samsung said China would not be affected by the use of another battery supplier.
It is unclear whether the models sold in China will be recalled.
Samsung plans to offer a new smartphone to Note 7 customers-
Galaxy S7 or Galaxy S7 Edge--
Free replacement of faulty products, starting in the US from next weekS.
The company says the entire recall process will take about two weeks to complete and the schedule will vary from country to country.
It will also refund the Note 7 fee
Specific accessories and give $25 gift card or billing credit to Note 7 users.
Target has stopped selling phones and is working with Samsung to replace devices sold in stores and online.
Amazon and Best Buy also said they no longer sell Note 7.
If Best Buy customers have already bought their phones, they can return or change their phones.
AT&T, Verizon, T-
Since then, Mobile and Sprint have suspended sales, while Sprint is providing customers with similar devices for their use during the recall process.
Related content: Samsung is recalling the Galaxy Note 7 worldwide, because the battery problem of charging the battery overheating is a relatively common situation.
Earlier this year, the United StatesS.
The government has recalled more than 500,000 hoverboards due to lithium-related problems.
The iron battery pack is too hot to catch fire.
The news comes as Samsung has just begun to regain momentum.
Profits have been falling in recent years.
Just a few days before Apple was rumored to be launching its next phone.
IPhone generation-
Probably the iPhone 7. -
At the press conference.
It is not clear what the recall process will bring.
It is also unknown whether equipment in some countries is more vulnerable than in others.
Details of how the recall plan will operate will be released soon, the company said.
At the same time, people worried about the battery should contact the nearest Samsung service center. The U. S.
Consumer Product Safety committees dealing with recalls often tell consumers to stop using products immediately when they issue warnings involving fire hazards.
Charging should also be avoided: "This is what we told consumers when the hovercraft recalls: don't charge the device overnight or when you can't watch the product, CPSC spokesman Carla Culman said. --
K. Mullen. J.